Panther Mars Smart Pro Wireless Tattoo Pen 1500mAh Coreless Motor Adjustable Stroke 2.4-4.2mm

01.Shipping Coverage and Compliance Instructions

Coverage Area: 

Our products on this website can be shipped to most countries and regions worldwide, including key markets in Asia, Europe, the Americas, and the Middle East. Exceptions apply to countries/regions under international sanctions, with limited logistics access, or where local laws prohibit the circulation of tattoo equipment. For specific details, please consult customer service.

Compliance Requirements:

For tattoo pens with built-in batteries, insulation treatment has been completed in accordance with international logistics standards. They can be shipped through channels such as DHL/UPS in compliance with regulations, and no additional MSDS documents are required.

It is strictly prohibited to place combined orders of tattoo pens with air-restricted items such as liquids (e.g., tattoo ink), powders, and pastes (e.g., tattoo cream). Such combined orders will be split for processing or rejected.

02.Order Processing and Shipping Timeframes

1.Processing Time:

Regular Orders: 

Preparation, quality inspection, and shipment labeling will be completed within 2-3 business days after payment, with delays for holidays.

Customized Orders: 

Specific timeframes will be confirmed via order confirmation email.

2.Shipping Timeframes (calculated from the date of shipment, excluding customs inspection and holiday delays):

International Express Dedicated Lines (DHL/UPS/FedEx): Delivery within 7-10 business days.

Standard Air Freight Dedicated Lines: Delivery within 8-10 business days, covering most second and third-tier cities.

LCL (Less than Container Load) Sea Freight: Delivery within 30-40 business days.

3.Regular Orders: 

Logistics information can be tracked in real-time on the order page. We will update the shipment status every 24 hours and synchronize it to your registered email.

03.Shipping Cost Calculation Rules

1.Pricing Standards:

International Express Dedicated Lines: Charged based on the greater value between actual weight and dimensional weight (length × width × height in cm ÷ 5000).

Standard Air Freight/Sea Freight: Charged only based on actual weight. Each package has a maximum weight limit of 25 kg and a maximum size limit of 150×80×80 cm.

2.Cost Discounts:

Orders with a total amount of $300 or more qualify for free shipping via standard air freight dedicated lines.

Bulk purchases (20+ units) are eligible for tiered shipping rates. For specific calculations, please contact the account manager.

3.Packaging Fees:

Compact and reinforced packaging is used, with detailed item labels. Packaging costs are included in the shipping fee, and no additional charges apply.
 

04.Customs Duties and Clearance Responsibilities

1.Duty Bearer:

Any customs duties incurred in the destination country of the order shall be borne by the recipient.

It is recommended to keep the declared value below the duty threshold to simplify the customs clearance process. If you need to adjust the declared value, please note it when placing the order.

2.Clearance Assistance:

We will provide customs clearance documents, including commercial invoices, packing lists.

If customs clearance is delayed due to missing documents, we will supplement the materials within 3 business days. If goods are held by customs due to the recipient’s failure to pay duties in a timely manner, the recipient shall bear the responsibility.

3.Prohibition/Restriction Risks: 

If goods are prohibited or destroyed due to changes in the destination country’s policies, we will assist in arranging return shipping (return costs borne by the recipient) or provide a full refund (excluding incurred shipping fees).

05.Handling of Abnormal Situations

1.Order Modification and Cancellation:

Before shipment, you may apply to modify the address or cancel the order. For orders already shipped no modifications are allowed.

2.Lost/Damaged Packages：

Lost Packages (before signature): Apply for a full refund or re-shipment with the logistics tracking record. Refunds will be processed within 3 business days.

3.Damaged Packages (after signature): ：

Photos of the package exterior and damaged contents must be provided within 24 hours. We will resend the same product or provide corresponding compensation based on the extent of damage.

4.Logistics Delays:

If the logistics time exceeds the agreed period by 5 working days or more due to the carrier's reasons (excluding holidays, force majeure factors such as uncontrollable natural disasters, etc.), you may apply for freight reduction or exemption. The specific standards are as follows: 30% of the freight will be reduced or exempted for delays of 5-10 days (inclusive); 50% of the freight will be reduced or exempted for delays of more than 10 days.

06.Other Notes

01.These terms apply to all orders placed through the independent website. For orders placed on third-party platforms(e.g., Amazon，Alibaba, eBay), shipping rules shall be subject to platform agreements.

02.If you have special shipping requirements (e.g., designated carrier, expedited shipping), please send an email to [info@pantherirons.com] or call the 24-hour service hotline [+86 18020712620] for consultation.

03.The company reserves the right to adjust these shipping terms in accordance with changes in international logistics policies. Notifications of changes will be sent to users via website announcements and emails.

01.Scope and Duration of After-Sales Coverage

1.Coverage Scope:

These terms apply to all tattoo products purchased through this independent website. They do not cover malfunctions caused by improper personal use, man-made damage, or unauthorized disassembly/modification by the user.

2.Coverage Duration:

Tattoo Pen Body: 12-month free warranty service from the date of receipt, covering non-man-made quality defects such as motor failure, circuit issues, and unresponsive buttons;

Customized Tattoo Pens: 12-month warranty service from the date of receipt. covering non-man-made quality defects such as motor failure, circuit issues, and unresponsive buttons,No reason-free return or exchange is supported (due to the customized nature making secondary sales impossible).

Disposable Consumables (tattoo needles, disposable tablecloths, disposable gloves, disposable straps, etc.)：7-day quality guarantee from the date of receipt, covering non-human-induced quality issues such as damaged packaging, mismatched specifications, and material defects.

Electronic Accessories (charging cables, chargers, tattoo machine connecting cables, etc.) ：30-day quality guarantee from the date of receipt, covering non-human-induced quality issues such as poor contact, inability to use, and wire cracking.

02.Return Policy

1.Return Application Conditions:

Regular Tattoo Pens: Within 15 days from the date of receipt, the product must remain in a brand-new, unused state with complete original packaging and accessories (manuals, warranty cards, gifts, etc.), no scratches, stains, or wear, and must not affect secondary sales;If the product has quality faults (such as failure to start the motor, abnormal speed, etc.) within 30 days, you need to provide clear fault videos/photos. After verification by the after-sales team, you can apply for a return.

Returns are not supported in the following cases: Product has been used (e.g., tattoo needle installed/used, ink residue on the pen body), missing packaging/accessories, man-made damage (e.g., cracked casing from dropping, water damage), non-quality issues caused by wrong purchase (e.g., wrong model, mismatched color but no product quality defect).

2.Return Process:

Application: Users submit a return application via "My Orders" on the independent website, fill in the reason for return, upload photos/videos of the product status, and wait for review by the after-sales team (review time: within 24 business days);

Review: The after-sales team verifies the application information. Upon approval, a "Return Authorization Number (RMA)" and return address will be sent to the user’s registered email;

Return Shipment: Users must ship the product together with the "RMA" to the designated address within 7 days of receiving the RMA. The return shipping fee shall be prepaid by the user (shipping fees for quality-related returns will be fully reimbursed later; users bear shipping fees for non-quality returns);

Inspection & Refund: After receiving the returned product, the after-sales team will complete inspection within 3 business days. If the product meets return conditions, the refund process will be initiated, and the refund amount will be returned to the user’s original payment account (arrival time depends on the payment platform’s rules, usually 1-7 business days).

3.Refund Instructions:

Returns for Quality Issues: Full refund of the product payment amount, plus reimbursement of the actual return shipping fee incurred by the user (valid shipping vouchers such as courier waybills and payment records must be provided);

Non-Quality Returns (meeting return conditions): Only the product payment amount is refunded, excluding shipping fees from the original order (if the original order enjoyed free shipping, the actual shipping cost will be deducted from the refund amount);

If the product is found to not meet return conditions during inspection (e.g., signs of use, missing accessories), the after-sales team will refuse the refund and ship the product back to the user (user bears the return shipping fee).

03.Exchange Policy

1.Exchange Application Conditions:

Applicable Scenarios: Product has quality defects (e.g., motor failure, circuit issues), received product does not match order information (e.g., wrong model, wrong color), damaged packaging/missing accessories (discovered and photographed at time of receipt);

Time Limit: No time limit for exchanges due to quality defects (within the warranty period); exchanges for mismatched information/damaged packaging must be applied for within 7 days of receipt;

Product Requirements: The product for exchange must be in the corresponding state (products with quality defects do not need to be brand-new but must be returned with all parts intact; products with mismatched information/damaged packaging must be unused with complete packaging/accessories).

2.Exchange Process:

Application: Users submit an exchange application via "My Orders", specify the reason for exchange (e.g., "Quality Defect - Motor Fails to Start", "Mismatched Info - Wrong Model"), upload relevant supporting materials (defect videos, comparison photos of order and product), and wait for review;

Review & Processing: The after-sales team completes review within 24 business days. For "mismatched information/damaged packaging", a new product will be shipped (within 3 business days of approval), and the user must return the wrong/damaged product to the designated address within 7 days of receiving the new product (we bear the return shipping fee); for "quality defects", the user must first return the defective product (prepay shipping fee, reimbursed later), and the after-sales team will ship a new product within 3 business days after verifying the defect;

Special Notes: Exchanges are only for the same product (same model, same color); exchanges for other models/styles are not supported (if the user needs a different model, they must first process a return and then place a new order); if the product for exchange is out of stock/discontinued, two solutions will be offered: exchange for another style of the same price, or convert to a full refund.

3.Exchange Instructions:

The exchanged product enjoys the same warranty period as the original product (warranty time is recalculated from the date of receipt of the exchanged product);

If the user fails to return the wrong/damaged product within the specified time, we reserve the right to deduct the corresponding product amount from the user’s subsequent orders or suspend after-sales services for the user;

If the returned wrong/damaged product has man-made damage or signs of use, a depreciation fee (20%-50% of the original product price) will be charged. The specific amount is determined by the after-sales team based on the extent of damage.

04.Handling of Special Cases

1.Product Signing Issue:

When signing for the product, the user must check on-site whether the packaging is intact and whether the product quantity/model matches the order. If damaged packaging, missing/damaged products are found, the user must immediately take photos (including courier waybill, full product, and damaged parts) and contact customer service. Failure to provide on-site feedback leading to inability to verify later will result in inability to apply for return/exchange;

2.After-Sales for Customized Products:

Customized logo tattoo pens (e.g., engraved, custom color) only support warranty for quality defects; no reason-free return/exchange is allowed. If there is a quality defect, the after-sales team will first provide repair services; if repair is impossible, a new identical customized product will be made for the user (customization cycle: 7-10 business days);

3.Resolution of After-Sales Disputes:

If the user disagrees with the after-sales result, they may submit an appeal via customer service email ([info@pantherirons.com]) or 24-hour service hotline ([+86 18020712620]). The after-sales team will re-verify and provide a final solution within 3 business days. If no agreement is reached, third-party mediation or legal channels may be used.

05.Other Notes

1. These terms only apply to products purchased through this independent website. For products purchased through third-party platforms (e.g., Amazon，Alibaba, eBay), after-sales policies shall be subject to the respective platform’s rules;

2. If after-sales processing is delayed due to force majeure (e.g., natural disasters, logistics suspension, policy adjustments), we will promptly notify the user and extend the relevant processing time;

3. We reserve the right to adjust these after-sales, return, and exchange terms based on industry rules and operational conditions. Adjustments will be notified via the independent website announcement and user’s registered email, and the adjusted terms will take effect from the date of the announcement.