Official Quality Guarantee.30-day Hasselfree Return Policy
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Panther Apex Engineering (Zhangzhou) Co.,Ltd.
Building 8-1, No. 23, Zhangzhou High-End Manufacturing Industry Port, Longtou Road, Longwen District, Zhangzhou City, Fujian Province，CN
Mary Ma
© Copyright 2025. Panther Apex Engineering (Zhangzhou) Co.,Ltd.
Cross-border Commodity Customs Clearance Notice
1.Customs Clearance Obligation Subject
The buyer (you) is the subject responsible for customs clearance and shall complete relevant customs clearance procedures in accordance with the customs laws and regulations of the importing country/region.
2.Bearing of Customs Clearance Costs
(1) All costs incurred during the customs clearance process, including but not limited to customs duty, value-added tax (VAT), consumption tax, customs declaration fee, inspection fee, logistics agency fee, etc., shall be borne by you;
(2) If you refuse to pay the relevant customs clearance fees, resulting in the goods being returned, detained or confiscated by the customs, the platform will not refund the commodity payment, and you shall additionally bear the round-trip transportation costs of the goods and possible storage fees and loss fees.
3.Required Documents for Customs Clearance
(1) Core documents for individual buyers: Scanned copy or clear photo of valid identity documents (such as passport, ID card), and the document information must be consistent with the recipient's name and address on the order;
(2) Supplementary documents for special commodities: Some countries/regions have additional certification requirements for electronic products, medical devices, food health products, beauty and skin care products, etc. (such as CE certification, FDA certification, import license, etc.). The platform will clearly prompt on the product detail page or order checkout page. You must confirm that you have the relevant documents before placing an order, otherwise customs clearance may fail;
(3) Requirements for document submission: Submit the documents within 24 hours after being notified by the logistics provider. Failure to submit within the time limit or submission of documents that do not meet the customs requirements, resulting in customs clearance delays or failures, shall be your own responsibility.
4.Customs Clearance Risk Warning
(1) Delay risk: The regular customs clearance time is 3-7 working days. In case of customs random inspection, policy adjustment, holidays and other situations, the customs clearance time may be extended to 15 working days or even longer. Please reserve sufficient time for receipt;
(2) Detention/confiscation risk: The customs clearance documents provided by you are false or incomplete, the goods may be detained or confiscated by the customs, and the platform shall not bear any liability for compensation;
(3) Return risk: If the goods are returned to the platform due to customs clearance failure, you shall bear the round-trip transportation costs (usually 30%-50% of the order amount), and the platform will only refund the remaining payment after deducting transportation fees, storage fees and commodity loss fees;
(4) Customized products, perishable products, personal items, etc., once ordered, will not be refunded after customs clearance failure except for quality problems.
5.Consultation and Assistance
(1) If you have any questions about customs clearance rules, required documents or commodity adaptability, you can contact the platform's online customer service (working hours: Monday to Sunday 9:00-21:00) or send an email to
[ info@pantherirons.coml ] for consultation;
(2) The platform only provides customs clearance rule interpretation and logistics provider docking assistance services, does not directly handle customs clearance procedures, and does not guarantee the success of customs clearance. The final customs clearance result shall be subject to the review of the importing country's customs.